Quote:

Dear Victor,

During the last 24 hours SiteGround has detected that your account casimedicos.com has overloaded the server several times due to the fact that it produces too much slow queries to the MySQL server. Therefore your website takes more than 7 seconds to load and with more than 10 people trying to load it simultaneously the shared server load is seriously increased.

This makes your account potentially dangerous for the other users hosted on a shared server. To minimize the negative impact of this event we have temporary limited the number of simultaneous connections allowed to your website. This may result in occasional server error messages displayed to your website visitors.

The shared hosting service is NO longer appropriate for your website needs. We strongly recommend that you consider a dedicated hosting solution for your website. In order to continue to use SiteGround hosting services for you need to upgrade your account to a VPS service in the next 48 hours. We believe that the VPS is the appropriate solution for you as you will not have to share resources with other users. Please note that for the special needs of your website, we strongly recommend you to upgrade to the Elite or the Professional VPS. The upgrade can be done from your Extra Features section in your Customer Area.


Best regards,

SiteGround System Administrators
SiteGround.com

Quote:

Hello Victor,

Thank you for contacting our Help Desk center!

I revised your case thoroughly. As part of my investigation, I revised the output, which our system administrators have provided as a result of their tests, and found the following lines:

root@site156new:~# cat /var/lib/mysql/mysql-slow.log |grep -c casimedi
2563

As you can see, your website makes a very large number of slow sql queries, which overload the server, which affects all the customers, whose accounts reside on that server.

Therefore, we have decided that the shared hosting service is NO longer appropriate for your website needs and advised you to upgrade your account to one of our semi-dedicated services. For more information about our Virtual Private Servers offers, you can refer to the following URL:

https://www.siteground.com/vps.htm

If you need any further assistance, please, do not hesitate to contact us again.

Best Regards,

Niko
Support Team
SiteGround.com